Try LucenWell for 60 days. If you're not happy, you get your money back. Simple.
- Guarantee window: 60 days from the day your order is delivered.
- How to claim: email hello@lucenwell.com with your order number and a one-line reason (it helps us improve — but "it just wasn't for me" is a perfectly valid reason).
- You do NOT have to mail the bottle back. No returning half-used product, no shipping it back at your own cost first. We just refund you.
- Refund timing: refunded to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to display it.
Damaged, faulty, or wrong item: email a photo within 48 hours of delivery and we'll ship a replacement free — no return needed.
Your legal rights: nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL.
Questions? hello@lucenwell.com